My client is a reputable nursing home, currently seeking a Receptionist/Front of House professional. The successful candidate will provide reception cover promoting the Company's image to all residents and visitors in a pleasant, caring, and professional manner. This is a temp to perm opportunity.
To receive all residents/visitors to the Home in a pleasant efficient manner. Ensuring that the visitor's book is completed, and the appropriate person is notified of their arrival.
To ensure all messages are passed to the correct person in a timely manner.
To perform secretarial/clerical duties as required by the Home Administrator and Home Manager. Ensure efficient systems are in place for the maintenance of all records in accordance with Statutory and Company procedures.
To ensure all correspondence received in the Home is date stamped and receives prompt attention.
To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with policies and procedures.
To ensure that the Home's filing system is maintained accurately and promptly You will ensure that the reception area creates a positive first-class impression, that it is tidy, welcoming, and clean with up-to-date information available.
You will answer the telephone promptly and deal with enquiries in a helpful, courteous, and welcoming manner, being aware of the need to maintain confidentiality always regarding staff and residents.
Liaise and build relationships with relatives, residents, professional service providers and other visitors. Perform secretarial/clerical duties as required by the Home Manager and other Senior Personnel.
Customer service is something you really enjoy and willing to go the extra mile to ensure our service is outstanding. You are good at dealing with all sorts of people -face-to-face, on the phone or by email. You are a multi-tasker who can work well under pressure and uses initiative.
You like the idea of being part of a friendly team, working together and contributing to the success of our home.
You will be educated to GCSE's (or equivalent) including English and Math’s. You will be familiar with using Microsoft Office applications. Experience of working in a nursing and residential care environment in an administrative capacity would be an advantage but not essential